Towards a customer-oriented queuing in service incident management

DOI10.1007/978-3-319-28697-6_33MaRDI QIDQ2806935zbMATH OpenOpenAlexFDO

Authors Peter Hottum, Melanie Reuter-Oppermann

Publication date 19 May 2016

Published in Operations Research Proceedings (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/978-3-319-28697-6_33

zbMATH Keywords

servicesincident management

Mathematics Subject Classification ID

Deterministic network models in operations research (90B10) Queues and service in operations research (90B22)

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