Towards a customer-oriented queuing in service incident management

DOI10.1007/978-3-319-28697-6_33zbMATH Open1342.90051OpenAlexW2474638749MaRDI QIDQ2806935FDOQ2806935

Authors: Peter Hottum, Melanie Reuter-Oppermann 

Publication date: 19 May 2016

Published in: Operations Research Proceedings (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-319-28697-6_33

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zbMATH Keywords

servicesincident management

Mathematics Subject Classification ID

Deterministic network models in operations research (90B10) Queues and service in operations research (90B22)

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• Tool support for ITIL-oriented service management. A model-based approach.

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