Help desk center operating model as a two-phase queueing system (Q361699)

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Help desk center operating model as a two-phase queueing system
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    title
    Help desk center operating model as a two-phase queueing system (English)
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    author
    Sergey Dudin
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    Olga S. Dudina
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    publication date
    19 August 2013
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    Identifiers

    zbMATH DE Number
    6199220
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