Help desk center operating model as a two-phase queueing system

DOI10.1134/S0032946013010067zbMATH Open1278.90151MaRDI QIDQ361699FDOQ361699

Authors: S. A. Dudin, Olga Dudina 

Publication date: 19 August 2013

Published in: Problems of Information Transmission (Search for Journal in Brave)

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Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35)

Cites Work

• Title not available (Why is that?)
• Applied Probability and Queues
• A tandem retrial queueing system with two Markovian flows and reservation of channels
• Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory
• Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
• Algorithms for the multi-server queue with phase type service
• A repairable queueing model with two-phase service, start-up times and retrial customers

Cited In (1)

• Queueing systems with correlated arrival flows and their applications to modeling telecommunication networks

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