A service system with on-demand agent invitations (Q285960)

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scientific article
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English
A service system with on-demand agent invitations
scientific article

    Statements

    title
    A service system with on-demand agent invitations (English)
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    author
    Guodong Pang
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    Alexander L. Stolyar
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    publication date
    19 May 2016
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    zbMATH Keywords
    service systems
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    call centers
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    knowledge workers
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    on-demand agent invitation
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    fluid and diffusion limits
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    interchange of limits
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    Identifiers

    Mathematics Subject Classification ID
    60K25
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    60F17
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    90B15
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    zbMATH DE Number
    6582806
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    OpenAlex ID
    W1451169740
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    arXiv ID
    1409.7380
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