Queueing models for appointment-driven systems

DOI10.1007/S10479-009-0646-9zbMath1197.90091OpenAlexW2132830505MaRDI QIDQ601169

Stefan Creemers, Marc R. Lambrecht

Publication date: 3 November 2010

Published in: Annals of Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s10479-009-0646-9

zbMATH Keywords

vacation modelqueueing systemovertimeappointment systemwaiting list

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Related Items (5)

Appointment Capacity Planning in Specialty Clinics: A Queueing Approach ⋮ The optimal allocation of server time slots over different classes of patients ⋮ Time value of delays in unreliable production systems with mixed uncertainties of fuzziness and randomness ⋮ A tandem queueing model for an appointment-based service system ⋮ An integrated approach to demand and capacity planning in outpatient clinics

Cites Work

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• Queueing systems with vacations - a survey
• Optimally scheduling \(N\) customer arrival times for a single-server system
• Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems
• Vacation queueing models. Theory and applications
• ACLIPS: A Capacity and Lead Time Integrated Procedure for Scheduling
• Queuing analysis of polling models
• Minimizing Total Cost in Scheduling Outpatient Appointments
• Introduction to Matrix Analytic Methods in Stochastic Modeling

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