Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems

DOI10.1016/S0377-2217(97)00393-7zbMATH Open0933.90014OpenAlexW1969230290MaRDI QIDQ1806667FDOQ1806667

Authors: Hon-Shiang Lau, Chrwan-Jyh Ho 

Publication date: 4 April 2000

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/s0377-2217(97)00393-7

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zbMATH Keywords

environmental factorsappointment scheduling ruleblock appointment

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Cites Work

• Title not available (Why is that?)
• Determination of Optimal Variable-Sized Multiple-Block Appointment Systems
• Minimizing Total Cost in Scheduling Outpatient Appointments
• Choosing a Good Appointment System—A Study of Queues of the Type (D, M, 1)

Cited In (3)

• Appointment scheduling with multiple providers and stochastic service times
• Queueing models for appointment-driven systems
• Modelling and optimization of outpatient appointment scheduling

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