Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems

DOI10.1016/S0377-2217(97)00393-7MaRDI QIDQ1806667zbMATHOpenAlexFDO

Authors Hon-Shiang Lau, Chrwan-Jyh Ho

Publication date 4 April 2000

Published in European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/s0377-2217(97)00393-7

zbMATH Keywords

environmental factorsappointment scheduling ruleblock appointment

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Recommendations

• A new appointment rule for a single-server, multiple-customer service system
• Performance analysis of the appointment systems with no-shows
• Scheduling Arrivals to Queues: A Single-Server Model with No-Shows
• Optimized appointment scheduling
• Optimal stationary appointment schedules

Cites work

• scientific article; zbMATH DE number 4207519 (Why is no real title available?)
• Choosing a Good Appointment System—A Study of Queues of the Type (D, M, 1)
• Determination of Optimal Variable-Sized Multiple-Block Appointment Systems
• Minimizing Total Cost in Scheduling Outpatient Appointments

Cited in

(3)

• Modelling and optimization of outpatient appointment scheduling
• Appointment scheduling with multiple providers and stochastic service times
• Queueing models for appointment-driven systems

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