A new appointment rule for a single-server, multiple-customer service system

DOI10.1002/(SICI)1520-6750(199804)45:3%3C313::AID-NAV5%3E3.0.CO;2-AMaRDI QIDQ4255013zbMATHOpenAlexFDO

Authors Kum Khiong Yang, Mun Ling Lau, Ser Aik Quek

Publication date 9 August 1999

Full work available at URL https://doi.org/10.1002/(sici)1520-6750(199804)45:3%3C313::aid-nav5%3E3.0.co;2-a

zbMATH Keywords

simulationschedulingappointment systemsingle-server, multiple-customer service system

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Recommendations

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Cited in

(5)

• Balancing herding and congestion in service systems: a queueing perspective
• Optimal sequencing using a scheduling heuristic
• Sequential clinical scheduling with service criteria
• Optimal appointment scheduling in continuous time: the lag order approximation method
• Appointment scheduling with multiple providers and stochastic service times

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