Outsourcing strategy in two-stage call centers (Q1040980)

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Outsourcing strategy in two-stage call centers
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    title
    Outsourcing strategy in two-stage call centers (English)
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    author
    Jun Woo Kim
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    Sang Chan Park
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    publication date
    27 November 2009
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    zbMATH DE Number
    5639649
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    zbMATH Keywords
    call center
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    additional service
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    two-stage service
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    outsourcing strategy
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