The effect of workers with different capabilities on customer delay (Q1765545)

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The effect of workers with different capabilities on customer delay
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    The effect of workers with different capabilities on customer delay (English)
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    23 February 2005
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    Periodic staff schedule
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    Linear-quadratic model of uncertainty
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    Nonstationary input process
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    Stability condition
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    Vacation queues with Bernoulli feedback
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    Queue with permanent customers
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