The effect of workers with different capabilities on customer delay

DOI10.1016/S0305-0548(02)00196-XzbMATH Open1107.90010OpenAlexW2067564390MaRDI QIDQ1765545FDOQ1765545

Authors: Thomas Lee 

Publication date: 23 February 2005

Published in: Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/s0305-0548(02)00196-x

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zbMATH Keywords

Linear-quadratic model of uncertaintyNonstationary input processPeriodic staff scheduleQueue with permanent customersStability conditionVacation queues with Bernoulli feedback

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Queues and service in operations research (90B22) Deterministic scheduling theory in operations research (90B35) Queueing theory (aspects of probability theory) (60K25)

Cites Work

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• An \(M/G/1\) queue with cyclic service times
• Models for design and control of single server polling computer and communication systems

Cited In (1)

• Workforce planning incorporating skills: state of the art

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