Dimensioning Large Call Centers (Q3637408)

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scientific article
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Dimensioning Large Call Centers
scientific article

    Statements

    title
    Dimensioning Large Call Centers (English)
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    author
    Sem C. Borst
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    Avishai Mandelbaum
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    Martin I. Reiman
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    publication date
    10 July 2009
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    Identifiers

    zbMATH DE Number
    5577182
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