Mathematical models of service (Q1278234)

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Mathematical models of service
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    title
    Mathematical models of service (English)
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    author
    Roland T. Rust
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    publication date
    22 February 1999
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    zbMATH DE Number
    1252851
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    zbMATH Keywords
    service
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    service quality
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    customer satisfaction
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    customer retention
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    return on quality (ROQ)
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    service productivity
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    Wikidata QID
    Q122859930
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