Staffing Multiskill Call Centers via Linear Programming and Simulation (Q3117692)

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Staffing Multiskill Call Centers via Linear Programming and Simulation
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    title
    Staffing Multiskill Call Centers via Linear Programming and Simulation (English)
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    author
    Mehmet Tolga Çezik
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    Pierre L'Ecuyer
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    publication date
    29 February 2012
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    Mathematics Subject Classification ID
    90C05
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    90C10
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    90B70
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    zbMATH DE Number
    6010083
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    zbMATH Keywords
    call centers
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    staffing optimization
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    integer programming
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