Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences (Q1876060)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences |
scientific article |
Statements
Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences (English)
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16 August 2004
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tele-queues or invisible queues
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abandonment
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impatient customers
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Nash equilibrium
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telephone call centers
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contact centers
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multi-server queues
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