Call center arrival modeling: A Bayesian state-space approach (Q2994799)

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Call center arrival modeling: A Bayesian state-space approach
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    Statements

    title
    Call center arrival modeling: A Bayesian state-space approach (English)
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    author
    Tevfik Aktekin
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    Refik Soyer
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    publication date
    29 April 2011
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    zbMATH Keywords
    call center
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    state space
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    Poisson time series
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    Identifiers

    DOI
    10.1002/nav.20436
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    Mathematics Subject Classification ID
    90B22
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    60K25
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    62F15
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    zbMATH DE Number
    5882341
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