To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers (Q3121173)
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| Language | Label | Description | Also known as |
|---|---|---|---|
| English | To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers |
scientific article |
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To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers (English)
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20 March 2019
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alternating direction method of multipliers
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call center workforce management
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human patience
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low-rank structure
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penalized likelihood
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smooth hazard surface
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