Customer Abandonment in Many-Server Queues (Q3169097)

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Customer Abandonment in Many-Server Queues
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    Customer Abandonment in Many-Server Queues (English)
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    27 April 2011
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    multiserver queue
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    customer abandonment
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    many-server heavy traffic
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    Halfin-Whitt regime
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    quality- and efficiency-driven regime
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