Customer Learning in Call Centers from Previous Waiting Experiences (Q4971572)
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scientific article; zbMATH DE number 7259324
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Customer Learning in Call Centers from Previous Waiting Experiences |
scientific article; zbMATH DE number 7259324 |
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Customer Learning in Call Centers from Previous Waiting Experiences (English)
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12 October 2020
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abandonment
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Bayesian learning
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structural estimation
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