Analysis of call centre arrival data using singular value decomposition

DOI10.1002/asmb.598zbMath1089.62155OpenAlexW2132172016MaRDI QIDQ5467289

Jianhua Z. Huang, Haipeng Shen

Publication date: 24 May 2006

Published in: Applied Stochastic Models in Business and Industry (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1002/asmb.598

zbMATH Keywords

data reductionprincipal componentsanomaly detectionforecasting call volume

Mathematics Subject Classification ID

Factor analysis and principal components; correspondence analysis (62H25) Classification and discrimination; cluster analysis (statistical aspects) (62H30) Applications of statistics in engineering and industry; control charts (62P30) Applications of statistics (62P99) Operations research and management science (90B99)

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Cites Work

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