Statistical Analysis of a Telephone Call Center

DOI10.1198/016214504000001808zbMath1117.62303WikidataQ56041061 ScholiaQ56041061MaRDI QIDQ5754793

Avishai Mandelbaum, Anat Sakov, Sergey Zeltyn, Linda Zhao, Haipeng Shen, Noah Gans, Lawrence D. Brown

Publication date: 20 August 2007

Published in: Journal of the American Statistical Association (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1198/016214504000001808

Mathematics Subject Classification ID

62-XX: Statistics

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