Statistical Analysis of a Telephone Call Center (Q5754793)

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scientific article; zbMATH DE number 5180483
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Statistical Analysis of a Telephone Call Center
scientific article; zbMATH DE number 5180483

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    title
    Statistical Analysis of a Telephone Call Center (English)
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    author
    Noah Gans
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    Avishai Mandelbaum
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    Anat Sakov
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    Haipeng Shen
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    Sergey Zeltyn
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    Linda Zhao
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    Lawrence D. Brown
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    publication date
    20 August 2007
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    zbMATH DE Number
    5180483
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