Pages that link to "Item:Q5754793"
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The following pages link to Statistical Analysis of a Telephone Call Center (Q5754793):
Displayed 50 items.
- On the estimation of the true demand in call centers with redials and reconnects (Q319755) (← links)
- Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers (Q322500) (← links)
- Analysis of a last come first served queueing system with customer abandonment (Q339644) (← links)
- Positive recurrence of piecewise Ornstein-Uhlenbeck processes and common quadratic Lyapunov functions (Q363842) (← links)
- Multiclass multiserver queueing system in the Halfin-Whitt heavy traffic regime: asymptotics of the stationary distribution (Q383244) (← links)
- The \(G_{t}/GI/s_{t}+GI\) many-server fluid queue (Q383278) (← links)
- Data-stories about (im)patient customers in tele-queues (Q386354) (← links)
- Asymptotic approximations for stationary distributions of many-server queues with abandonment (Q417069) (← links)
- Fitting birth-and-death queueing models to data (Q433594) (← links)
- Staffing a call center with uncertain non-stationary arrival rate and flexibility (Q443817) (← links)
- Mean sojourn times in two-queue fork-join systems: bounds and approximations (Q443829) (← links)
- Validity of heavy-traffic steady-state approximations in many-server queues with abandonment (Q475123) (← links)
- A Bayesian approach for predicting the popularity of tweets (Q484024) (← links)
- Designing a call center with an IVR (interactive voice response) (Q607632) (← links)
- A stochastic programming model for scheduling call centers with global service level agreements (Q613494) (← links)
- Fluid limits of many-server queues with reneging (Q614122) (← links)
- Law of large numbers limits for many-server queues (Q627233) (← links)
- Forecasting emergency medical service call arrival rates (Q641084) (← links)
- Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue (Q812134) (← links)
- The root-unroot algorithm for density estimation as implemented via wavelet block thresholding (Q846741) (← links)
- Markov chain models of a telephone call center with call blending (Q858269) (← links)
- Ergodic control of multi-class \(\mathrm{M}/\mathrm{M}/N+\mathrm{M}\) queues in the Halfin-Whitt regime (Q894815) (← links)
- Rate-optimal Bayesian intensity smoothing for inhomogeneous Poisson processes (Q899533) (← links)
- Stabilizing performance in a single-server queue with time-varying arrival rate (Q904960) (← links)
- Optimal control of parallel server systems with many servers in heavy traffic (Q946467) (← links)
- Workload forecasting for a call center: methodology and a case study (Q965108) (← links)
- Online scheduling policies for multiclass call centers with impatient customers (Q992603) (← links)
- Robust and data-driven approaches to call centers (Q992722) (← links)
- Discovery, visualization and performance analysis of enterprise workflow (Q1019892) (← links)
- Outsourcing strategy in two-stage call centers (Q1040980) (← links)
- Optimizing daily agent scheduling in a multiskill call center (Q1044109) (← links)
- Fluid models of many-server queues with abandonment (Q1935511) (← links)
- SPDE limits of many-server queues (Q1948686) (← links)
- Functional principal components analysis via penalized rank one approximation (Q1951769) (← links)
- Statistical analysis and modeling of Internet VoIP traffic for network engineering (Q1952044) (← links)
- Computing bounds on the expected maximum of correlated normal variables (Q2270188) (← links)
- Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management (Q2271338) (← links)
- Unsupervised empirical Bayesian multiple testing with external covariates (Q2271346) (← links)
- Approximate analysis of non-stationary loss queues and networks of loss queues with general service time distributions (Q2275803) (← links)
- Equilibrium and optimal strategies to join a queue with partial information on service times (Q2275820) (← links)
- Stochastic grey-box modeling of queueing systems: fitting birth-and-death processes to data (Q2339934) (← links)
- General hazard-type scaling of abandonment time distribution for a \(\mathrm{G}/\mathrm{Ph}/n+\mathrm{GI}\) queue in the Halfin-Whitt heavy-traffic regime (Q2352998) (← links)
- Scheduling parallel servers in the nondegenerate slowdown diffusion regime: asymptotic optimality results (Q2448695) (← links)
- Variance estimation in nonparametric regression via the difference sequence method (Q2466688) (← links)
- QBD approximations of a call center queueing model with general patience distribution (Q2471222) (← links)
- Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling (Q2514772) (← links)
- A wavelet-based hybrid approach to estimate variance function in heteroscedastic regression models (Q2516632) (← links)
- A diffusion approximation for a GI/GI/1 queue with balking or reneging (Q2572915) (← links)
- Fluid limits of many-server queues with abandonments, general service and continuous patience time distributions (Q2637214) (← links)
- Call center arrival modeling: A Bayesian state-space approach (Q2994799) (← links)