A stochastic programming model for scheduling call centers with global service level agreements (Q613494)
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scientific article; zbMATH DE number 5828275
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| English | A stochastic programming model for scheduling call centers with global service level agreements |
scientific article; zbMATH DE number 5828275 |
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A stochastic programming model for scheduling call centers with global service level agreements (English)
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20 December 2010
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stochastic programming
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scheduling
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OR in manpower planning
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call centers
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