Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling (Q2514772)
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scientific article; zbMATH DE number 6396107
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| English | Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling |
scientific article; zbMATH DE number 6396107 |
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Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling (English)
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3 February 2015
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call center
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Bayesian finite mixture
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Dirichlet processes
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service modeling
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queuing
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staffing
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0.7237443327903748
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0.7138323187828064
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0.7127325534820557
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0.7070890069007874
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0.6995996832847595
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