The evaluation of service quality using generalized Choquet integral (Q2488627)

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scientific article
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The evaluation of service quality using generalized Choquet integral
scientific article

    Statements

    title
    The evaluation of service quality using generalized Choquet integral (English)
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    author
    Hui-Hua Tsai
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    Iuan-Yuan Lu
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    publication date
    11 May 2006
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    zbMATH Keywords
    Choquet integral
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    service quality
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    three-column format SERVQUAL
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    Identifiers

    zbMATH DE Number
    5022802
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    OpenAlex ID
    W2085180198
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