An approach to setting up a national customer satisfaction index: the Jordan case study (Q5124884)
From MaRDI portal
scientific article; zbMATH DE number 7253947
Language | Label | Description | Also known as |
---|---|---|---|
English | An approach to setting up a national customer satisfaction index: the Jordan case study |
scientific article; zbMATH DE number 7253947 |
Statements
An approach to setting up a national customer satisfaction index: the Jordan case study (English)
0 references
30 September 2020
0 references
customer satisfaction index
0 references
SERVQUAL
0 references
nonlinear principal component analysis
0 references
generalized maximum entropy
0 references
structural equations models
0 references