An analytic model of call centre operation

MaRDI QIDQ3439811zbMATH OpenFDO

Authors O. V. Koba, S. V. Pustova

Publication date 29 May 2007

zbMATH Keywords

call centre operationqueueing system

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

Recommendations

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Cited in

(8)

• Dependence of performance indices of a call center on the distribution of calls' sojourn time in the orbit
• Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System
• scientific article; zbMATH DE number 19792 (Why is no real title available?)
• Lakatos queuing systems, their generalization and application
• A new model for call centre queue management
• AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL
• Performance analysis of a call center with interactive voice response units.
• Construction and analysis of a generalized contact center model

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