An optimal callback policy for general arrival processes: a pathwise analysis
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Cites work
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- Asymptotically optimal controls for time-inhomogeneous networks
- Bias optimal admission control policies for a multiclass nonstationary queueing system
- BIAS OPTIMALITY IN A QUEUE WITH ADMISSION CONTROL
- Contact Centers with a Call-Back Option and Real-Time Delay Information
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- Heavy traffic analysis of open processing networks with complete resource pooling: asymptotic optimality of discrete review policies
- scientific article; zbMATH DE number 3488392 (Why is no real title available?)
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Cited in
(5)- Call centers with a postponed callback offer
- Optimal timer-based caching policies for general arrival processes
- A survey on skill-based routing with applications to service operations management
- Stationary distributions and convergence for \(M/M/1\) queues in interactive random environment
- Optimal admission and routing with congestion-sensitive customer classes
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