Analysis of Queues with Markovian Service Processes

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Markovian service process (MSP) is similar to a Markovian arrival process (MAP) where arrivals are replaced with service completions. The paper studies MAP/MSP/1 queues. The behavior of a MAP/MSP/1 queue is represented as a quasi-birth-and-death (QBD) process. The paper proposes a sort of matrix-type factorization for a general QBD process. The matrix-type factorizations for the MAP/MSP/1 queues are directly derived from the result.




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