Bayesian analysis of abandonment in call center operations

DOI10.1002/ASMB.1949MaRDI QIDQ6570562zbMATH OpenFDO

Authors Tevfik Aktekin, Refik Soyer

Publication date 10 July 2024

Published in Applied Stochastic Models in Business and Industry (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1002/ASMB.1949

zbMATH Keywords

abandonmentBayesian inferencecall centerimpatient customerspiecewise models

Mathematics Subject Classification ID

Statistics (62-XX)

Cites work

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• Piecewise exponential estimator of the survivor function
• Reliability and Risk
• Single-server queues with impatient customers
• Statistical Analysis of a Telephone Call Center
• Using Weibull Mixture Distributions to Model Heterogeneous Survival Data

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