Fuzzy composite indicators: an application for measuring customer satisfaction

DOI10.1007/978-3-642-35588-2_23MaRDI QIDQ2930706zbMATH OpenOpenAlexFDO

Authors Maria Adele Milioli, Isabella Morlini, Sérgio Luís Zani

Publication date 19 November 2014

Published in Advances in Theoretical and Applied Statistics (Search for Journal in Brave)

Full work available at URL http://hdl.handle.net/11380/709011

zbMATH Keywords

imprecise data and fuzzy methodsmembership functionoverall satisfactionquantification of ordinal variablesweighting criteria

Mathematics Subject Classification ID

Multivariate analysis and fuzziness (62H86) Fuzziness, and survival analysis and censored data (62N86) Applications of statistics to economics (62P20)

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Cited in

(4)

• Using fuzzy numbers to evaluate perceived service quality
• A model-based fuzzy analysis of questionnaires
• A fuzzy model of customer satisfaction index in e-commerce
• PEOPLE'S LIFE INDICATORS BY FUZZY OUTRANKING

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