A fuzzy model of customer satisfaction index in e-commerce
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Publication:2483535
DOI10.1016/J.MATCOM.2007.11.017zbMATH Open1133.91464OpenAlexW1991443799MaRDI QIDQ2483535FDOQ2483535
Authors: Yang Xu, L. Koehl, Xiaohong Liu, Xianyi Zeng 
Publication date: 28 April 2008
Published in: Mathematics and Computers in Simulation (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.matcom.2007.11.017
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Cites Work
Cited In (8)
- Fuzzy composite indicators: an application for measuring customer satisfaction
- A possibilistic-valued multi-criteria decision-making support for marketing activities in e-commerce: Feedback based diagnosis system
- An approach to setting up a national customer satisfaction index: the Jordan case study
- A model for detecting customer level intentions to purchase in B2C websites using TOPSIS and fuzzy logic rule-based system
- Evaluation Model of Credibility of E-Commerce Website Using Fuzzy Multi-Attribute Group Decision Making: Based on Fuzzy Structured Element
- Title not available (Why is that?)
- A forward selection based fuzzy regression for new product development that correlates engineering characteristics with consumer preferences
- Analysis of customer satisfaction survey on e-commerce using simple additive weighting method
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