An approach to setting up a national customer satisfaction index: the Jordan case study

DOI10.1080/02664763.2010.545107MaRDI QIDQ5124884zbMATH OpenOpenAlexFDO

Authors Amjad D. Al-Nasser, Anas S. Alakhras, Mohammad Y. Al-Rawwash

Publication date 30 September 2020

Published in Journal of Applied Statistics (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1080/02664763.2010.545107

zbMATH Keywords

customer satisfaction indexgeneralized maximum entropynonlinear principal component analysisSERVQUALstructural equations models

Mathematics Subject Classification ID

Statistics (62-XX)

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Cites work

• A Mathematical Theory of Communication
• A survey of customer satisfaction barometers: some results from the transportation-communi\-cations sector.
• Bayesian networks of customer satisfaction survey data
• Comparing generalised maximum entropy and partial least squares methods for structural equation models
• Customer satisfaction measurment models: generalised maximum entropy approach
• scientific article; zbMATH DE number 3143969 (Why is no real title available?)
• scientific article; zbMATH DE number 1082203 (Why is no real title available?)
• Information Theory and Statistical Mechanics
• PLS path modeling
• The Gifi system of descriptive multivariate analysis.

Cited in

(3)

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• A fuzzy model of customer satisfaction index in e-commerce
• Customer satisfaction measurment models: generalised maximum entropy approach

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