Bayesian networks of customer satisfaction survey data

DOI10.1080/02664760802587982MaRDI QIDQ5123413zbMATH OpenOpenAlexWikidataFDO

Authors Silvia Salini, Ron S. Kenett

Publication date 28 September 2020

Published in Journal of Applied Statistics (Search for Journal in Brave)

Full work available at URL http://hdl.handle.net/2434/69337

zbMATH Keywords

Bayesian networkscustomer satisfactioneurobarometerservice quality

Mathematics Subject Classification ID

Statistics (62-XX)

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Cites work

• Causal diagrams for empirical research
• Encyclopedia of statistics in quality and reliability.
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• scientific article; zbMATH DE number 1222289 (Why is no real title available?)
• scientific article; zbMATH DE number 1493045 (Why is no real title available?)
• On the planning and design of sample surveys
• Probabilistic Networks and Expert Systems
• The EM algorithm for graphical association models with missing data

Cited in

(10)

• Bayesian prediction of earthquake network based on space-time influence domain
• Graphical models for complex networks: an application to Italian museums
• An approach for knowledge acquisition from a survey data by conducting Bayesian network modeling, adopting the robust coplot method
• An approach to setting up a national customer satisfaction index: the Jordan case study
• Understanding the epidemiology of foreign body injuries in children using a data-driven Bayesian network
• A new heuristic for learning Bayesian networks from limited datasets: a real-time recommendation system application with RFID systems in grocery stores
• Analysing organic food buyers' perceptions with Bayesian networks: a case study in Turkey
• Bayesian networks and the assessment of universities' value added
• scientific article; zbMATH DE number 2215760 (Why is no real title available?)
• Linking structural equation modeling to Bayesian networks: Decision support for customer retention in virtual communities

Describes a project that uses

Uses Software

• HUGIN
• bnlearn
• SPSS

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