A survey of customer satisfaction barometers: some results from the transportation-communi\-cations sector.

DOI10.1016/S0377-2217(03)00028-6zbMath1047.90003OpenAlexW2138419627MaRDI QIDQ1412731

Yiannis Siskos, Evangelos Grigoroudis

Publication date: 25 November 2003

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/s0377-2217(03)00028-6

zbMATH Keywords

BenchmarkingMUSA methodCustomer satisfaction barometersCustomer satisfaction indicesFornell's model

Mathematics Subject Classification ID

Transportation, logistics and supply chain management (90B06)

Related Items (4)

Service Quality Evaluation in the Tourism Industry: A SWOT Analysis Approach ⋮ Decision support system based on genetic algorithm and multi-criteria satisfaction analysis (MUSA) method for measuring job satisfaction ⋮ An approach to setting up a national customer satisfaction index: the Jordan case study ⋮ The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach

Cites Work

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• Customer satisfaction evaluation. Methods for measuring and implementing service quality.
• Measuring customer satisfaction using a collective preference disaggregation model
• Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method
• Satisfaction Benchmarking and Customer Classification: An Application to the Branches of a Banking Organization
• Customer satisfaction measurement in the private bank sector.

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