A survey of customer satisfaction barometers: some results from the transportation-communi\-cations sector.
From MaRDI portal
Publication:1412731
DOI10.1016/S0377-2217(03)00028-6zbMath1047.90003OpenAlexW2138419627MaRDI QIDQ1412731
Yiannis Siskos, Evangelos Grigoroudis
Publication date: 25 November 2003
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/s0377-2217(03)00028-6
Related Items (4)
Service Quality Evaluation in the Tourism Industry: A SWOT Analysis Approach ⋮ Decision support system based on genetic algorithm and multi-criteria satisfaction analysis (MUSA) method for measuring job satisfaction ⋮ An approach to setting up a national customer satisfaction index: the Jordan case study ⋮ The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach
Cites Work
- Unnamed Item
- Customer satisfaction evaluation. Methods for measuring and implementing service quality.
- Measuring customer satisfaction using a collective preference disaggregation model
- Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method
- Satisfaction Benchmarking and Customer Classification: An Application to the Branches of a Banking Organization
- Customer satisfaction measurement in the private bank sector.
This page was built for publication: A survey of customer satisfaction barometers: some results from the transportation-communi\-cations sector.