Customer satisfaction evaluation. Methods for measuring and implementing service quality.
DOI10.1007/978-1-4419-1640-2zbMath1198.91006OpenAlexW2479375850MaRDI QIDQ1046942
Yiannis Siskos, Evangelos Grigoroudis
Publication date: 30 December 2009
Published in: International Series in Operations Research \& Management Science (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/978-1-4419-1640-2
stability analysisinformation systemsmathematical modellingbusiness organizationcustomer satisfaction barometersmulticriteria satisfaction analysis
Management decision making, including multiple objectives (90B50) Research exposition (monographs, survey articles) pertaining to game theory, economics, and finance (91-02) Research exposition (monographs, survey articles) pertaining to operations research and mathematical programming (90-02) Mathematical sociology (including anthropology) (91D99)
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