Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
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Publication:2393338
DOI10.1007/s10479-012-1206-2zbMath1269.90051OpenAlexW2022164302MaRDI QIDQ2393338
E. Tsitsiridi, Constantin Zopounidis, Evangelos Grigoroudis
Publication date: 7 August 2013
Published in: Annals of Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s10479-012-1206-2
data envelopment analysisefficiency evaluationbanking sectorcustomer satisfactionbusiness performanceemployee appraisal
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