Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
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Publication:2393338
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Cited in
(12)- Multicriteria decision systems for financial problems
- Acceptance of new technologies by employees in financial industry
- Market share and performance in Taiwanese banks: min/max SBM DEA
- Measuring performance in the presence of noisy data with targeted desirable levels: evidence from healthcare units
- Resource, service quality and performance triad: a framework for measuring efficiency of banking services
- Examining the effects of customer service management (CSM) on perceived business performance via structural equation modelling
- Customer satisfaction measurement in the private bank sector.
- Multiple criteria decision aiding for finance: an updated bibliographic survey
- Operational research and artificial intelligence methods in banking
- Performance measurement model on wealth management banking:analytic hierarchy process and balanced scorecard approach
- Measuring bank performance with a dynamic network Luenberger indicator
- Measuring Olympics achievements based on a parallel DEA approach
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