| Publication | Date of Publication | Type |
|---|
A non‐compensatory approach for trace clustering
International Transactions in Operational Research | 2023-11-16 | Paper |
Improving the non‐compensatory trace‐clustering decision process
International Transactions in Operational Research | 2023-09-29 | Paper |
OR for entrepreneurial ecosystems: a problem-oriented review and agenda
European Journal of Operational Research | 2022-03-18 | Paper |
An ordinal regression approach for analyzing consumer preferences in the art market
European Journal of Operational Research | 2021-06-03 | Paper |
Service quality evaluation in the tourism industry: a SWOT analysis approach
Optimization Theory, Decision Making, and Operations Research Applications | 2017-11-30 | Paper |
Using multiobjective mathematical programming to link national competitiveness, productivity, and innovation
Annals of Operations Research | 2017-03-03 | Paper |
Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
Annals of Operations Research | 2013-08-07 | Paper |
Customer satisfaction evaluation. Methods for measuring and implementing service quality.
International Series in Operations Research & Management Science | 2009-12-30 | Paper |
Evaluation of new service development strategies using multicriteria analysis: predicting the success of innovative hospitality services
Operational Research. An International Journal | 2009-09-04 | Paper |
The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach
European Journal of Operational Research | 2008-01-21 | Paper |
A multicriteria accreditation system for information technology skills and qualifications
European Journal of Operational Research | 2007-05-30 | Paper |
| scientific article; zbMATH DE number 2209465 (Why is no real title available?) | 2005-09-28 | Paper |
| scientific article; zbMATH DE number 2156683 (Why is no real title available?) | 2005-04-15 | Paper |
A survey of customer satisfaction barometers: some results from the transportation-communi\-cations sector.
European Journal of Operational Research | 2003-11-25 | Paper |
Satisfaction Benchmarking and Customer Classification: An Application to the Branches of a Banking Organization
International Transactions in Operational Research | 2003-05-14 | Paper |
Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method
European Journal of Operational Research | 2002-11-13 | Paper |
Customer satisfaction measurement in the private bank sector.
European Journal of Operational Research | 2001-01-01 | Paper |
TELOS: a customer satisfaction evaluation software
Computers & Operations Research | 2000-01-01 | Paper |
Measuring customer satisfaction using a collective preference disaggregation model
Journal of Global Optimization | 1998-08-05 | Paper |
| scientific article; zbMATH DE number 956511 (Why is no real title available?) | 1997-01-19 | Paper |
