Service quality evaluation in the tourism industry: a SWOT analysis approach
DOI10.1007/978-1-4614-5134-1_18zbMATH Open1375.90210OpenAlexW2135200659MaRDI QIDQ4596170FDOQ4596170
Authors: Marianna Tsitsiloni, Constantin Zopounidis, Vangelis Grigoroudis 
Publication date: 30 November 2017
Published in: Optimization Theory, Decision Making, and Operations Research Applications (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/978-1-4614-5134-1_18
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Management decision making, including multiple objectives (90B50) Case-oriented studies in operations research (90B90)
Cites Work
- TELOS: a customer satisfaction evaluation software
- Multicriteria methodology for the evaluation of a Greek engineering department.
- Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method
- Customer satisfaction evaluation. Methods for measuring and implementing service quality.
- Measuring customer satisfaction using a collective preference disaggregation model
- Customer satisfaction measurement in the private bank sector.
- A survey of customer satisfaction barometers: some results from the transportation-communi\-cations sector.
- Satisfaction Benchmarking and Customer Classification: An Application to the Branches of a Banking Organization
Cited In (7)
- Evaluation of new service development strategies using multicriteria analysis: predicting the success of innovative hospitality services
- The gap model applied to rural tourism -- a theoretical approach
- The evaluation and improvement of service quality performance in sports and recreation facilities
- Using statistical data and signed distance of fuzzy aggregate evaluation method on application of measuring service quality of hotel
- Analysis of the influence of quantile regression model on mainland tourists' service satisfaction performance
- Service quality in football tourism: an evaluation model based on online reviews and data envelopment analysis with linguistic distribution assessments
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