Service quality evaluation in the tourism industry: a SWOT analysis approach

DOI10.1007/978-1-4614-5134-1_18MaRDI QIDQ4596170zbMATH OpenOpenAlexFDO

Authors Marianna Tsitsiloni, Constantin Zopounidis, Vangelis Grigoroudis

Publication date 30 November 2017

Published in Optimization Theory, Decision Making, and Operations Research Applications (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/978-1-4614-5134-1_18

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Case-oriented studies in operations research (90B90)

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Cites work

• A survey of customer satisfaction barometers: some results from the transportation-communi\-cations sector.
• Customer satisfaction evaluation. Methods for measuring and implementing service quality.
• Customer satisfaction measurement in the private bank sector.
• Measuring customer satisfaction using a collective preference disaggregation model
• Multicriteria methodology for the evaluation of a Greek engineering department.
• Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method
• Satisfaction Benchmarking and Customer Classification: An Application to the Branches of a Banking Organization
• TELOS: a customer satisfaction evaluation software

Cited in

(7)

• The gap model applied to rural tourism -- a theoretical approach
• Using statistical data and signed distance of fuzzy aggregate evaluation method on application of measuring service quality of hotel
• Applying importance-performance analysis to analyze service quality:a case of two coach companies
• The evaluation and improvement of service quality performance in sports and recreation facilities
• Service quality in football tourism: an evaluation model based on online reviews and data envelopment analysis with linguistic distribution assessments
• Evaluation of new service development strategies using multicriteria analysis: predicting the success of innovative hospitality services
• Analysis of the influence of quantile regression model on mainland tourists' service satisfaction performance

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