The evaluation and improvement of service quality performance in sports and recreation facilities

DOI10.1080/09720510.2007.10701240MaRDI QIDQ5454973zbMATH OpenOpenAlexFDO

Authors

Publication date 3 April 2008

Published in Journal of Statistics and Management Systems (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1080/09720510.2007.10701240

zbMATH Keywords

expectation indexperformance matrixsatisfaction index

Mathematics Subject Classification ID

Reliability, availability, maintenance, inspection in operations research (90B25) Case-oriented studies in operations research (90B90)

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Cited in

(2)

• Measuring service quality based on number of customer complains
• Service quality in football tourism: an evaluation model based on online reviews and data envelopment analysis with linguistic distribution assessments

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