Using Cpk index with fuzzy numbers to evaluate service quality

DOI10.1111/1475-3995.00384MaRDI QIDQ4468892zbMATH OpenOpenAlexFDO

Authors Hong Tau Lee, Sheu Hua Chen

Publication date 11 June 2004

Published in International Transactions in Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1111/1475-3995.00384

Mathematics Subject Classification ID

Theory of fuzzy sets, etc. (03E72) Reliability, availability, maintenance, inspection in operations research (90B25)

Recommendations

• Measuring service quality based on number of customer complains
• Fuzzy nonlinear programming approach for evaluating and ranking process yields with imprecise data
• Decision-making in testing process performance with fuzzy data
• Using statistical data and signed distance of fuzzy aggregate evaluation method on application of measuring service quality of hotel
• Measuring process capability index C_pkwith fuzzy data

Cited in

(9)

• Adjusting service performance criteria based on categorised information from previous reports
• A psychometric modeling approach to fuzzy rating data
• K-means method for rough classification of R&D employees' performance evaluation
• Using fuzzy numbers to evaluate perceived service quality
• The evaluation and improvement of service quality performance in sports and recreation facilities
• Measuring service quality based on number of customer complains
• \(C_{pk}\) index estimation using fuzzy numbers.
• Applying importance-performance analysis to analyze service quality:a case of two coach companies
• Using statistical data and signed distance of fuzzy aggregate evaluation method on application of measuring service quality of hotel

This page was built for publication: Using Cpk index with fuzzy numbers to evaluate service quality

Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q4468892)