Using Cpk index with fuzzy numbers to evaluate service quality

DOI10.1111/1475-3995.00384zbMATH Open1044.90019OpenAlexW1992837665MaRDI QIDQ4468892FDOQ4468892

Authors: Hong Tau Lee, Sheu Hua Chen 

Publication date: 11 June 2004

Published in: International Transactions in Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1111/1475-3995.00384

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Mathematics Subject Classification ID

Theory of fuzzy sets, etc. (03E72) Reliability, availability, maintenance, inspection in operations research (90B25)

Cited In (8)

• Using fuzzy numbers to evaluate perceived service quality
• A psychometric modeling approach to fuzzy rating data
• \(C_{pk}\) index estimation using fuzzy numbers.
• The evaluation and improvement of service quality performance in sports and recreation facilities
• Using statistical data and signed distance of fuzzy aggregate evaluation method on application of measuring service quality of hotel
• Measuring service quality based on number of customer complains
• K-means method for rough classification of R&D employees' performance evaluation
• Applying importance-performance analysis to analyze service quality:a case of two coach companies

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