Applying importance-performance analysis to analyze service quality:a case of two coach companies

DOI10.1080/02522667.2008.10699861zbMATH Open1172.90369OpenAlexW2345811034MaRDI QIDQ3604307FDOQ3604307

Authors: Hsin-Hung Wu, Jiunn-I. Shieh, Wan-Ru Pan 

Publication date: 24 February 2009

Published in: Journal of Information and Optimization Sciences (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1080/02522667.2008.10699861

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zbMATH Keywords

benchmarkingperformance ratiostrengthservice qualityimportance-performance analysisweaknesscoach company

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Cited In (1)

• Application of IPA and back-propagation neural network to build a new service quality decision making model

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