The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach

DOI10.1016/J.EJOR.2006.09.017MaRDI QIDQ2467286zbMATH OpenOpenAlexFDO

Authors Charalambos Litos, Vassilis A. Moustakis, Y. Politis, Loukas Tsironis, Vangelis Grigoroudis

Publication date 21 January 2008

Published in European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.ejor.2006.09.017

zbMATH Keywords

multiple criteria analysiscustomer satisfactionbenchmarking analysiswebsite quality

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Theory of data (68P99)

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Cites work

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• A survey of customer satisfaction barometers: some results from the transportation-communi\-cations sector.
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• Customer satisfaction measurement in the private bank sector.
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• Multicriteria methodology for the evaluation of a Greek engineering department.
• Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method
• Satisfaction Benchmarking and Customer Classification: An Application to the Branches of a Banking Organization

Cited in

(11)

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• scientific article; zbMATH DE number 1940349 (Why is no real title available?)
• Analysis of the alignment of company goals to web content using ANP
• Quality metrics for information systems
• Decision support system based on genetic algorithm and multi-criteria satisfaction analysis (MUSA) method for measuring job satisfaction
• Assessing users' subjective quality of experience with the world wide web: an exploratory examination of temporal changes in technology acceptance
• A forward selection based fuzzy regression for new product development that correlates engineering characteristics with consumer preferences
• scientific article; zbMATH DE number 1717220 (Why is no real title available?)
• Assessing e-participation via user's satisfaction measurement: the case of OurSpace platform
• A cognitive analytics management framework for the transformation of electronic government services from users' perspective to create sustainable shared values

Describes a project that uses

Uses Software

• UTA Plus

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