The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach

DOI10.1016/J.EJOR.2006.09.017zbMATH Open1137.90545OpenAlexW2087194825MaRDI QIDQ2467286FDOQ2467286

Authors: Charalambos Litos, Vassilis A. Moustakis, Y. Politis, Loukas Tsironis, Vangelis Grigoroudis 

Publication date: 21 January 2008

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2006.09.017

Recommendations

• Assessing users' subjective quality of experience with the world wide web: an exploratory examination of temporal changes in technology acceptance
• scientific article; zbMATH DE number 1953866
• scientific article; zbMATH DE number 2013370
• scientific article; zbMATH DE number 2013407

zbMATH Keywords

multiple criteria analysiscustomer satisfactionbenchmarking analysiswebsite quality

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Theory of data (68P99)

Cites Work

• Assessing a set of additive utility functions for multicriteria decision- making, the UTA method
• Multicriteria methodology for the evaluation of a Greek engineering department.
• Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method
• Measuring customer satisfaction using a collective preference disaggregation model
• Customer satisfaction measurement in the private bank sector.
• Title not available (Why is that?)
• Title not available (Why is that?)
• A survey of customer satisfaction barometers: some results from the transportation-communi\-cations sector.
• Satisfaction Benchmarking and Customer Classification: An Application to the Branches of a Banking Organization
• Title not available (Why is that?)

Cited In (10)

• A cognitive analytics management framework for the transformation of electronic government services from users' perspective to create sustainable shared values
• Title not available (Why is that?)
• Title not available (Why is that?)
• Title not available (Why is that?)
• Quality metrics for information systems
• A forward selection based fuzzy regression for new product development that correlates engineering characteristics with consumer preferences
• Assessing users' subjective quality of experience with the world wide web: an exploratory examination of temporal changes in technology acceptance
• Title not available (Why is that?)
• Decision support system based on genetic algorithm and multi-criteria satisfaction analysis (MUSA) method for measuring job satisfaction
• Analysis of the alignment of company goals to web content using ANP

Uses Software

• UTA Plus

This page was built for publication: The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach

Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q2467286)