Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector (Q2393338)
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scientific article; zbMATH DE number 6196252
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| English | Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector |
scientific article; zbMATH DE number 6196252 |
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Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector (English)
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7 August 2013
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efficiency evaluation
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banking sector
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data envelopment analysis
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customer satisfaction
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business performance
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employee appraisal
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0.7271698117256165
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0.7217583656311035
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0.7212073802947998
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0.7106514573097229
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