Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: evidence from a U.S.bank application

DOI10.1007/S10479-006-0037-4MaRDI QIDQ863559zbMATH OpenOpenAlexFDO

Authors H. David Sherman, Joe Zhu

Publication date 5 February 2007

Published in Annals of Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/s10479-006-0037-4

zbMATH Keywords

performanceefficiencybenchmarkingdata envelopment analysisqualitybank

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50)

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Cites work

• scientific article; zbMATH DE number 1776908 (Why is no real title available?)
• Cone ratio data envelopment analysis and multi-objective programming
• Quantitative models for performance evaluation and benchmarking. Data development analysis with spreadsheets and DEA Excel solver. With CD-ROM
• Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches

Cited in

(10)

• An enhanced DEA model for decomposition of technical efficiency in banking
• A new data envelopment analysis based approach for fixed cost allocation
• When to increase firms' sustainable operations for efficiency? A data envelopment analysis in the retailing industry
• DEA models for two decision makers with conflicts: the principal-agent problem
• A New Benchmarking Method to Advance the Two-Model DEA Approach: Evidence from a Nursing Home Application
• Multi-output efficiency and operational safety: an analysis of railway traffic control centre performance
• Tourism performance evaluation and analysis from composite index and slack based method
• Integrating quality into the nonparametric analysis of efficiency: a simulation comparison of popular methods
• A Two-Model Approach to Measuring Operating and Quality Efficiency with DEA
• Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector

Describes a project that uses

Uses Software

• DEAFrontier

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