Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: evidence from a U.S.bank application

DOI10.1007/s10479-006-0037-4zbMath1106.90345MaRDI QIDQ863559

H. David Sherman, Joe Zhu

Publication date: 5 February 2007

Published in: Annals of Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s10479-006-0037-4

zbMATH Keywords

performance; efficiency; data envelopment analysis; quality; benchmarking; bank

Mathematics Subject Classification ID

90B50: Management decision making, including multiple objectives

Related Items

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Uses Software

• DEAFrontier

Cites Work

• Unnamed Item
• Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches
• Quantitative models for performance evaluation and benchmarking. Data development analysis with spreadsheets and DEA Excel solver. With CD-ROM
• Cone ratio data envelopment analysis and multi-objective programming