Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: evidence from a U.S.bank application
From MaRDI portal
Publication:863559
DOI10.1007/S10479-006-0037-4zbMATH Open1106.90345OpenAlexW2096366188MaRDI QIDQ863559FDOQ863559
Authors: H. David Sherman, Joe Zhu 
Publication date: 5 February 2007
Published in: Annals of Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s10479-006-0037-4
Recommendations
- Portfolio performance benchmarking with data envelopment analysis
- Exploring output quality targets in the provision of perinatal care in England using data envelopment analysis
- Using data envelopment analysis for costing bank products
- The data anvelopment analysis method in benchmarking of technological incubators
- Theory and statistical properties of quantile data envelopment analysis
Cites Work
- Title not available (Why is that?)
- Quantitative models for performance evaluation and benchmarking. Data development analysis with spreadsheets and DEA Excel solver. With CD-ROM
- Cone ratio data envelopment analysis and multi-objective programming
- Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches
Cited In (10)
- An enhanced DEA model for decomposition of technical efficiency in banking
- A new data envelopment analysis based approach for fixed cost allocation
- DEA models for two decision makers with conflicts: the principal-agent problem
- When to increase firms' sustainable operations for efficiency? A data envelopment analysis in the retailing industry
- A New Benchmarking Method to Advance the Two-Model DEA Approach: Evidence from a Nursing Home Application
- Multi-output efficiency and operational safety: an analysis of railway traffic control centre performance
- Tourism performance evaluation and analysis from composite index and slack based method
- A Two-Model Approach to Measuring Operating and Quality Efficiency with DEA
- Integrating quality into the nonparametric analysis of efficiency: a simulation comparison of popular methods
- Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
Uses Software
This page was built for publication: Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: evidence from a U.S.bank application
Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q863559)
