Performance measurement model on wealth management banking:analytic hierarchy process and balanced scorecard approach

DOI10.1080/02522667.2008.10699855MaRDI QIDQ3604295zbMATH OpenOpenAlexFDO

Authors Cheng-Ru Wu, Chin-Tsai Lin, Pei-Hsuan Tsai

Publication date 24 February 2009

Published in Journal of Information and Optimization Sciences (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1080/02522667.2008.10699855

Mathematics Subject Classification ID

Case-oriented studies in operations research (90B90)

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Cites work

• scientific article; zbMATH DE number 3943488 (Why is no real title available?)
• A balanced scorecard analysis of performance metrics.
• How to make a decision: The analytic hierarchy process

Cited in

(6)

• Lexicographic goal programming model for bank's performance management
• Analysing alternatives in financial services for wealth management banks: the analytic network process and the balanced scorecard approach
• Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
• Examining the effects of customer service management (CSM) on perceived business performance via structural equation modelling
• Determining the location of resort parks using a standardized model
• Constructing a BSC model for evaluation of photovoltaic industry performance

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