Online banking performance evaluation using data envelopment analysis and principal component analysis

DOI10.1016/j.cor.2008.05.008zbMath1179.90219OpenAlexW2082287477MaRDI QIDQ1000968

Chien-Ta Bruce Ho, Desheng Dash Wu

Publication date: 12 February 2009

Published in: Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.cor.2008.05.008

zbMATH Keywords

electronic commercedata envelopment analysis (DEA)internet bankingprinciple component analysis (PCA)web metric

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Case-oriented studies in operations research (90B90) Internet topics (68M11)

Related Items (6)

Integration and application of rough sets and data envelopment analysis for assessments of the investment trusts industry ⋮ Weight computation of criteria in a decision-making problem by knowledge measure with intuitionistic fuzzy set and interval-valued intuitionistic fuzzy set ⋮ Dealing with missing information in data envelopment analysis by means of low-rank matrix completion ⋮ An epsilon-based measure of efficiency in DEA -- a third pole of technical efficiency ⋮ Exploring the efficiency and effectiveness in global e-retailing companies ⋮ Estimating Malmquist productivity indexes using probabilistic directional distances: an application to the European banking sector

Cites Work

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• Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis
• Measuring the efficiency of decision making units
• Nonparametric frontier estimation via local linear regression
• A smooth nonparametric conditional quantile frontier estimator
• A note on DEA efficiency assessment using ideal point: an improvement of Wang and Luo's model
• Efficiency of financial institutions: International survey and directions for future research
• Selecting DEA specifications and ranking units via PCA
• Pitfalls and protocols in DEA

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