Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry
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Publication:513579
DOI10.1007/s10479-016-2196-2zbMath1357.90037OpenAlexW2344082065MaRDI QIDQ513579
Roohollah Khodaverdi, Youchao Tan, Yang Zhang
Publication date: 7 March 2017
Published in: Annals of Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s10479-016-2196-2
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