Implementing ISO 9000: performance improvement by first or second movers

DOI10.1080/00207540410001662912MaRDI QIDQ3159667zbMATH OpenOpenAlexFDO

Authors Eitan Naveh, Alfred Marcus, Hyoung Koo Moon

Publication date 16 February 2005

Published in International Journal of Production Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1080/00207540410001662912

Mathematics Subject Classification ID

Operations research and management science (90B99)

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Cites work

• Senior management perspectives and ISO 9000 effectiveness: An empirical research
• Survival-enhancing learning in the Manhattan hotel industry, 1898-1980

Cited in

(2)

• The longitudinal effects of the ISO 9000 certification process on business performance
• Experiences of US- andforeign-owned firms: A new perspective on ISO 9000 implementation

Describes a project that uses

Uses Software

• SAS

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