The service system \(M/M^ R/\infty\) with impatient customers (Q1110200)

An infinite server system providing both individual service and batch service is studied. Any customer arriving in this system will decide whether or not to wait for batch service (which is more economical), depending on the number of customers already waiting for service before the arrival. If he decides to wait for batch service, a customer will not be served until a group of R customers has accumulated in the waiting line. Otherwise, the customer receives individual service immediately. For this queueing system, the size distribution, the waiting time and some numerical aspects are presented.